Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,480 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th September 2025

Beth

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it just me or is Yodel getting worse??? They said the person wasn’t in to collect the parcel but the app still said it was in transit. The person is adamant that they never even heard from them. They then said 7 days ago they were returning it to me and again it is just showing as In transit. Won’t answer messages or chats.”

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Posted 1 day ago

“I will not use a business that dispatches its products using Yodel by InPost. Won’t go into the multitude of failed and infuriating details but honestly just take a general overview of customer reviews, tells you everything. As customers we rarely observe the courier before making the purchase but please do check if it’s Yodel as it’ll be hi thou likely you will not see your purchase… 0 out of 10 for this shambolic company..!”

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Posted 1 day ago

“Wish there was a Zero star for ratings They must be cheap because I don’t know why people would use them otherwise. As a delivery company they are unbelievably shocking. Doesn’t do what it says in the tin… ie deliver! They keep saying my parcel was delivered on 18th August, and oh how grateful I should be. When I raised a complaint they repeated it’s been delivered, and if not should take it up with the supplier. The supplier engaged THEIR business services NOT me. I was promised a reply within 24hours …that took 12 days, with guess what ….yes “it’s been delivered” NO IT HAS NOT. The proof they’re using is not my house. Any advise on where to go from here ? I’d love there arrogant non existent Customer service to contact me but I guess that wish is somewhere in the ether with my parcel”

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Posted 1 day ago

“Hello, I didn't receive my package. Yodel is a terrible service and didn't deliver my package. Never send anything with Yodel; they don't deliver packages! Contact this terrible service yourself and tell them to deliver the package to the nearest branch because they don't deliver to addresses!”

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Posted 1 day ago

“Disgusting company. Everytime some retailer decideda to use them I get a feeling of dread and yodel always manage to mess it up. No sign of delivery, online tracking not updated. Live chat never connects, phone line you can never get to a human to speak. Absolutely pathetic excuse of a company”

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Posted 1 day ago

“Customer service appalling Delivery’s terrible”

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Posted 2 days ago

“This company deserves a negative rating for just how completely terrible they are. I am genuinely shocked that a company can be so completely and utterly incompetent at their main service and still be in business. I ordered an item through eBay, the seller left it with Yodel in good time on the 10th. The item was moved to a distribution centre on the 11th. This absolute joke of an excuse for a delivery company then spent more than a week not delivering it (I'm writing this review on the 19th and still haven't received my item), just holding it at their local distribution centre and apparently, according to their tracker, putting it in a van every day but making no attempt to actually deliver it. Part way through this godawful experience with a company that needs to look up the defintion of what a delivery is I messaged them to see what the problem was, they told me (and this is 6 days after they first had the item at their local delivery centre) that apparently the item had been put on the wrong van that was on a different delivery route. Was this being done every day? Was this done on the first day the item was in a place to be delivered? HOW DOES IT TAKE 6 DAYS FOR YOU TO JUST REALISE YOU'VE PUT AN ITEM ON THE WRONG VAN? How is this company even functioning? How are is Yodel so completely incompetent at their main function? The worst part of this whole experience? Yodel actually lied on their tracker and said they had attempted to make the delivery once part way through the week, yet (given I was at home) this was a complete fabrication. So not only are Yodel incompetent, they're flat out liars. I am still waiting for my delivery. Yodel should be utterly ashamed of just how completely and utterly useless they are, you should honestly just pack up the company and stop. You are a net-negative on this planet.”

Helpful Report

Posted 2 days ago

“Meant to be delivered to In-Post locker on the 10th September. It is now the 18th Sep. I have called every day that they’ve been open and get told they will “find out” or that my parcel “will be delivered today” and it never is. The issue is that the In-Post locker is full. But why would they offer delivery to the locker then? So I have to wait for other people to collect their parcels for 8 days????? People should be given 24 hours to collect their parcels before they are sent back. I can’t redirect to my address as I can’t choose a time-slot and I work and live in a flat with nowhere for them to put my parcel. So I ordered to the locker for easy pick up but it’s turning into a nightmare! I’ve never had any delivery company hold my parcel hostage for so long. Please shorten the amount of time people get to pick up their parcels so there is good availability. No one should be leaving their parcel in a locker for 3 days +. Selfish. And Yodel need to ensure there is actually space in a locker before “attempting” delivery. Smh.”

Helpful Report

Posted 3 days ago

“Said they had tried delivering my package even though we waited in to get the delivery and there was someone here when they claimed to have tried delivering it. We then rerouted it to a locker to see if that would work better. It’s now been sitting in their warehouse. Their customer service relies on some of the dumbest chat bots and AIs on the planet and when you manage to get through to a human you find there is nothing they can do. Whey do people use this company”

Helpful Report

Posted 3 days ago

“The worst company I have ever used. I lost a package that cost a lot of money. and this is not the first package I have lost. I will never use this company again. AVOID”

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Posted 3 days ago

“8 days to deliver last parcel. Last parcel was in yodel`s hands for 18 days before I cancelled it with seller.”

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Posted 3 days ago

“Absolute joke of a company said they tried to deliver twice I was in so Absolute lie had to wait a week still nothing disappeared off tracking system I needed this stuff for my hoilday im fuming 😤 thieving scum bags”

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Posted 3 days ago

“Worst company ever!!!! They lie, cheat and steal. They really should be looked into as they are getting away with this. I'm so angry 😠”

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Posted 3 days ago

“Guys don’t use hodel they stealing parcels.Last friday I sent 20 parcels to customers and none of them arrived.Don’t use them !”

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Posted 3 days ago

“DISGUSTING THIEVES UNRELIABLE, LYING COMPANY UNFORTUNATELY 😡”

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Posted 3 days ago

“I was told the driver couldn't deliver my parcel as my chosen store was closed. The stores opening hours are 06.00 to 22.00 so I don't see how. Tried to contact Yodel by phone but just got automated response. Tried the chat line who said they would escalate it but I had to contact the sender? Sent an email to the head office in Liverpool. They replied with apologies and said I'd get an update within 24hours... Now nearly a week later... nothing. If you're a company using Yodel be aware they are useless and will end up costing you money.”

Helpful Report

Posted 3 days ago

“A Yodel driver had a shocking attitude and acted aggressively when delivering a parcel – as I opened the door he was walking away (despite me answering it quickly) and when he saw me he then walked straight towards me holding the parcel. I indicated for him to place it on the ground away from me (this was during Covid and I was caring for someone clinically extremely vulnerable) and he then exclaimed ‘urgh!’ and literally threw the parcel to the ground in front of me. A very unpleasant and unnecessary way to behave at any time.”

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Posted 3 days ago

“Absolutely dreadful service. Avoid at all costs. Was given a two hour delivery slot for Monday.No show. After jumping through hoops of fire to get through to someone to speak to the next day, the bloke pathetically said it would be delivered that day as it was a different driver!? I was emailed another 2 hour slot and got excited during that time frame as the tracker showed the driver a few miles away with only 6 drops in front of me. My parcel didn't show up. I eventually got through to speak to a human being the next morning after about an hour of trying. The woman I spoke to said the driver couldn't locate my property. What a big fat lie. No more updates from Yodel. I managed to get through to Argos to get a refund for the laptop ( wherever that might be). I have to say though getting through to speak to someone was humongous lying difficult!!! I'm now off to a shop to buy a laptop. No more experience online deliveries for me in case it's Yodel doing them!!!”

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Posted 3 days ago

“Parcel has gone missing, not the first time this has happened, very disappointing and unprofessional,”

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Posted 4 days ago

“Yodel made me unhappy because if u have a porch they don’t put in porch they Chuck on floor out side the porch so bad when you go to get parcel it’s wet”

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Posted 4 days ago

Yodel is rated 1.1 based on 6,480 reviews