Lost? or stolen parcel! If there is zero I will give zero. A huge parcel was posted to me I have used Collect plus for about 5 years and no parcel got missing but Yodel delivering the parcel this time since October 1st My parcel contains bag, shoes and clothes as Christmas gift. Tracking shows misrouted and redirected until there was no movement inside their sorting hub. I made a lot of calls, chats and emails where most of the customer service are not very helpful. Now they said the parcel got lost and I have to claim. Not all parcel are replaceable of their claim! I have entrusted my parcel but they fail to deliver it securely. No one can explain to me how a huge parcel got lost in their care unless someone got interest on it! As they can't explain how it got lost I said it is not lost it was stolen! As parcel that huge will not walk on its own! Very disappointing and very upsetting. Better get a reputable and reliable courier.