Normally I rather write good or nothing. But todays bad experience was not the first with Yodel. I was expecting an important delivery. I even took a day off from work just to make sure I will be at home to receive the package which was due to arrive between 17:47-19:47. Than at 18:22 I received an email while sitting in my living room, saying that the driver tried to deliver the parcel but I was not home. Noone ever rang the bell, kmock the door or phoned me for guidance. Clearly the driver just ignored to deliver my parcel. When trying to contac customer support to complain and offer that I go and collect the package myself as it is important, I felt the support staff ignorant as well. I felt absolutely let down. And again it is not the first time I had issue with Yodel. Worst service I ever received from delivery companies.