Sadly I cant give lass than 1 star.
I returned a coat using Yodel, it was £112. Yodel lost it, I have sent proof of collection, no signature from the coat company who didn't receive it.
Yodel wanted my bank statement to prove I bought it even though I sent the order / payment proof, as if I would send them my bank statement, data protection etc !
After days of emails, phone calls, Yodel offered £24 refund, don't ask how or why they came up with that amount.
Of course I will take this up with Trading Standards.
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