Twice in less than 18 months I have taken delivery of expensive M & S basket arrangements (£35 +), both of which were presents. They were well packaged and secured in the box but obviously not protected against being chucked around or turned over in spite of being clearly marked "handle with care" and "this way up" as obviously they had been as the plants were out of the soil which was in the bottom of the box. In fact with the first delivery, the cardboard box was badly damaged which probably explains why the Yodel delivery driver rang the bell, dropped it on the mat and practically rang out of the building before I had got the door fully open. On today's delivery, when I explained to the driver I would like to inspect the contents, he didn't seem to be interested, in as much as I could understand his reply. I spoke to Yodel Customer Services who told me they don't deal with complaints(???), but gave me an email address, customerkare etc (me neither) which didn't seem to work anyway. I can't understand why M & S are still using this company, there must be better firms around and I have requested M & S to never send anything to me by Yodel again.