Spoke with WebChat service to track parcel as tracking service did not update for two days..First time I was told parcel was definitely out for delivery and would arrive that day- it didnt. Couple of days later they said they’d contacted to the driver who has my parcel and asked to deliver this time as priority- it didn't arrive. Third time- your parcel was never received by our depot, please contact sender ....so infuriating. I have no idea which update, if any, was the truth and which was a lie. My assumption is that my parcel went mysteriously ‘missing’- and that they’re either completely useless or crooked, and I in turn am fuming. The transcripts of the Webchats were offered to be sent to my email address, I confirmed I’d like a copy but surprise surprise they never turned up...