They are not able to accept that they made a mistake. My parcel was delivered to the wrong address. Because I did receive an email saying that it was delivered and I didn't get the parcel. No one rand my bell and no one left the calling card saying that they left it with the neighbour. When I contacted web chat they said that Laura signed for it. And there is NO LAURA in my building, which means they DID deliver it to the wrong address! Web chat assistant said that she will pass my email to someone else to investigate and after that I got an email from them saying that they delivered it to the right address to the female in her 30-s. The email sent with a note that I am unable to reply to it and need to contact the web chat again! I DID NOT RECEIVE THE PARCEL ON THAT DAY! And I was at home all day. That means they did give it to someone else at the wrong address! Because there are no more women live in my building! And they keep gaslighting me saying we have proof that they did deliver it to the right address and I can't even reply to them. ! Someone brought my parcel in the end and put it on my porch, BUT that person could have just kept it and horrible Yodel wouldn't even believe me. They believe the driver who left it at the wrong address and lied saying that he gave it to me at EXACTLY correct address. DO NOT USE YODEL! They will lose your paecel and blame you for it and gaslight you saying that they did deliver it to you. And you will not be even able to reply to their emails. Horrible customer service. I will never use then ever again. Even though I received my parcel in the end, the way they handle customer service is unacceptable. That Laura could have kept my parcel and I would lose my money and never get it back. So no thank you, no more Yodel for me.