I would accept that a delivery is late or postponed, but I won't be taken for a fool. I was in and waiting and no, Yodel, it is not true that your driver could not deliver my parcel because I did not provide access. Why the need to lie? What's wrong with truthful communication?
Yodel, since when is misleading a good business practice? And how do a webchat advisor and supervisor terminating the chat when run out of stock answers, constitute customer service? You are an embarrassment.
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