I pay for next day delivery for a reason, especially when I’m spending an extra 5.99 for it and Yodel fail to deliver my package because apparently they can’t access my property when my property isn’t restricted access and my door is clearly visible from the street. If there was a problem finding it fair enough, but to still text me it was getting delivered the same day and then fail to leave me any attempted delivery note and simply tell me on my tracking notes “we’ve lost your property” is a joke. I had to talk to a bot that was very unhelpful, just to find out that they hadn’t delivered it because of said access problem. If this was the case an hour before, then text or put on the tracking notes that it couldn’t be delivered. I’ve wasted my day, my time, and money waiting for a parcel that I specifically paid extra on delivery for for me to have to seek out where it was instead of a simple message to notify me. Absolutely shocking. Would not recommend at all. Service was very poor.
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