I raised a complaint on Monday 5 July regarding non-delivery of flowers, despite tracking stating that they had been delivered. I spoke to the delivery address before raising the complaint. Staff there checked both of their receptions, and all their buildings and said that no delivery had been made, nor had a card been left. I told Muskan (via yodel's webchat) on Monday 5 July the address to which the parcel was sent, (not my address, which is the opposite side of town, it was a surprise gift from me). Muskan asked whether I had checked with the delivery address, and I said that I had, and they had confirmed that no delivery had been made to any of their buildings and no card had been left. Muskan then asked whether I had checked with my neighbours. I explained that as the delivery was not to my address, and I live on the opposite side of town, and do not drive, checking with neighbouring buildings of the delivery address would be impossible. Muskan checked the satnav at the time, and stated that "satnav confirms that the driver was a bit far from your property which might have been due to various reasons which we will investigate with the service centre". Muskan then raised an investigation and promised me a response within 24 hours. Yodel's reply (received 48 hours later, not the 24 hours promised), states "We are contacting you regarding the investigation, which was raised. We have been advised that this parcel was left by at the reception of travel lodge of your property and satellite navigation also supports this delivery. I would request you to check with the neighbours or with the house hold members. However, if you are still unable to locate the parcel, I would suggest you to contact your sender. They will advise you what steps to be taken to resolve this delivery." This reply is not acceptable. Judging by their response, received 48 hours later, the driver has admitted that the delivery was made to the wrong address (travelodge instead of the correct address). The satnav may well support the delivery to the travelodge, but this is the wrong address. The delivery address does not have a travelodge on its grounds, although there is one further down the road. The address for delivery was clearly stated on the package. Yodel asked me to check with neighbours or household members, but I have already explained in my original conversation with Muskan that this is not possible. Buildings on the same road as the delivery address include a gym, a travelodge and 8 blocks of flats. I live on the opposite side of town and do not drive. The delivery was a gift of flowers, which by the time yodel replied, would be unfit for purpose. As the sender of the flowers, I have a contract with yodel for delivery to the address. Liability for this error lies with yodel and liability has been admitted by the statement that delivery was made to the wrong address. It is the responsibility of yodel to correct the error or to compensate me (as the sender, and the person who paid for delivery). It is not my responsibility to correct the error. Unfortunately, I cannot email yodel as they do not appear to have an email address, only a webchat. I'd I were you, I would not use yodel in future, and I certainly will not recommend them to anyone.