I had an email from Yodel advising that my parcel had been delivered through my letterbox. I was at work all day and nothing had been posted through my letterbox. I was confused as to what had been delivered as I was waiting for a parcel but it wouldn't have fitted through my letterbox. I did a Webchat with Yodel and they 'confirmed' that my parcel was put through my letter box. The only order I had made was from an Amazon seller (two bottles of shampoo) and they confirmed that it had been delivered on the day in question (as Yodel would have 'confirmed delivery') I went back to Yodel via Webchat and I told them that the order was from an Amazon seller and would never had fitted through my letterbox, so their driver was not being honest. They said that the drivers satnav showed he was at my address and I asked them how could they explain that he delivered a parcel through my letterbox that would never have fitted? Then, I had an email advising that the parcel had been 'handed over' at my property and I should check with other members of my household and my neighbours. Well, I live alone and my neighbour doesn't have it. So what is it Yodel-was it handed to someone or put through my letterbox? They also advised that I should contact the seller-but why the hell should I do that if Yodel insist that the parcel was definitely delivered? Shockingly bad company with truly awful drivers and customer service. Total sham. Ref; I had an email from Yodel advising that my parcel had been delivered through my letterbox. I was at work all day and nothing had been posted through my letterbox. I was confused as to what had been delivered as I was waiting for a parcel but it wouldn't have fitted through my letterbox. I did a Webchat with Yodel and they 'confirmed' that my parcel was put through my letter box. The only order I had made was from an Amazon seller (two bottles of shampoo) and they confirmed that it had been delivered on the day in question (as Yodel would have 'confirmed delivery') I went back to Yodel via Webchat and I told them that the order was from an Amazon seller and would never had fitted through my letterbox, so their driver was not being honest. They said that the drivers satnav showed he was at my address and I asked them how could they explain that he delivered a parcel through my letterbox that would never have fitted? Then, I had an email advising that the parcel had been 'handed over' at my property and I should check with other members of my household and my neighbours. Well, I live alone and my neighbour doesn't have it. So what is it Yodel-was it handed to someone or put through my letterbox? They also advised that I should contact the seller-but why the hell should I do that if Yodel insist that the parcel was definitely delivered? Shockingly bad company with truly awful drivers and customer service. Total sham.