I might be one of few very, VERY few lucky people to have had a decent experience with this company, unless almost 4000 people are somehow a vocal minority. I ordered a product off Amazon from the States to the UK, because I couldn't find this specific item in any UK-based shopping sites. You don't have control over what company delivers you packages, so Yodel were my assigned delivery guys. I received an email from them saying that my package would out for delivery. So I did some research and began to panic at all the negative reviews. But as I was reading them with horror, I got a knock on the door and the parcel was handed over. So my one and only experience with them so far was prompt and a nice surprise, because it came earlier than the original estimated date of delivery and was in perfectly good condition. But judging by these reviews, I would suggest avoiding this company at all costs if you can. I might be that one needle in the haystack.