Il sum up why they are awful in a few steps. 1. Parcel is a week late 2. Arranged delivery for when I'd be home. Tracking information was so off, I wasn't home. 3. Driver didn't use my ring.com, or leave a card 4. After speaking to customer service, the only option I was given was to deliver it tomorow... When I wouldn't be home (that's why I arranged it for today) So I'm going to the depot when I can to pick it up. Because they can't be trusted to do the 1 thing there company is supposed to do. Deliver. Edit: picked it up, my induction hob is smashed to pieces