I missed the 1st delivery due to a fall. I am disabled and had to go to hospital. On getting a card I rearranged delivery the next day to a different address, all was confirmed. I tried all day to track but it wasn't updates. I tried to ring but its automated and it doesn't help. I used chat and twice was told to keep checking the tracking and to remain at the property. By 8pm I used chat again and was told it would be with me at your earliest, I asked which day and she couldn't or wouldn't say, she just kept repeating thank you for your patience, your delivery will be with you at our earliest. By this time my patience had run out and I asked if she expected me to wait indefinitely. And she repeated herself again. It future I will avoid at all costs, I have been lied to and you make promises you have no intention of keeping and will not speak to your customers personally. Awful customer service shame on you!!