Yet again a parcel which was supposed to be delivered by Yodel isn't delivered. The tracking starts off well with a 2 hour delivery slot and the information the driver is on delivery 6 and you are 69. The next time I looked the tracking information has gone (it's still prior to the end of the 2 hour slot). Once the 2 hour slot is gone I contacted Yodel via their webchat service to be told that the driver failed to deliver (really!) and will try again tomorrow. The tracking system is then magically updated to say they were unable to locate our property. DPD, Hermes, Royal Mail and many other services rarely have a problem. Yodel and UPS, however, are in a class of their own - not a good class :( Oddly on their second attempts they nearly always manage to deliver which makes me suspicious that locating us isn't the issue.
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