6/11/21- I attempted to collect my item from Yodel local depot in Glasgow. There were many off us waiting outside the office in the freezing cold. I waited for one hour. Only 2 people were working to look after each of our parcels and each search took 10 minutes. Meanwhile, their other colleagues were leaving the office en masse. In the end, they could not find my parcel anyway and said they are going to look at the camera to find the item, which I doubt is going to happen considering my experience with Yodel. What a waste of time! I was not the only person whose parcel was lost on that day. And this is the second time they have lost the SAME item! I am pledging to continue giving bad reviews until Yodel changes its practice.