Received an email on 3rd November to say my parcel was out for delivery "Today" - it's said that for 1 week now and still no parcel. Contacted Yodel through Web chat numerous times to be told the tracker will update when the driver is on his tour. The most recent conversation we had was that I needed to be patient whilst the depot team look for my parcel and that they would contact me. That was on Monday (8th) and I'm still waiting. The sender can't send me a replacement until Yodel confirm they've lost it. Abysmal service, do not use.
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