The service is an absolute scam - the parcel was supposed to arrive on Tuesday and didn't, with no updates nor notifications - the website still shows the package due to arrive last Tuesday. I am leaving on Monday and today was the last chance to get the package. I contacted the Yodel support on Friday to find out what was going on and the customer support agent (Mansi Arora) said that the parcel was at the depot outside of Edinburgh, that they weren't sure when the parcel would be delivered, but confirmed that I could pick up the parcel on Saturday 10:00-12:00 from the depot. I hence went to the depot at 11am as per their indications, and there found a huge group of angry people because the agent at the counter (Leila the name of the agent) would not search for any more parcels and said that most of the parcels could be found and that they would do nothing about it on the day. I tried to explain the urgency of the parcel, the fact that it was already almost a week late and that I followed the indications of the Yodel online support agent, but the agents there offered no concrete solution to the problem (the staff was standing there instead of going looking for the parcels when they could well have done so).