The appalling level of service, communication, help, support, information updates and the accuracy of their tracker pages is dreadful. Apart from the simple and basic area of their business which is meant to be moving and delivering packages on behalf of their paying customers, they seem to have invested in IT systems that are not user friendly, not updated by Yodal, contradict themselves by page, appear to be set up to actively discourage any customer involvement or communication. Their telephone helpline is simply another automated system that finishes with an SMS with a link back to the inaccurate tracking pages, online chat help doesn't get any further than "sorry" and "the depot staff are trying their best"! I will never choose to use Yodel, would actively recommend that nobody uses them and will consciously check whether the online companies I use have agreements with them so that I can simply not place place orders with those Companies, of course telling why. Yodal are an embarrassment to the service professions I have been infor over 30 years.