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Parcel marked as delivered Tuesday at 6.25pm but it’s nowhere to be found. Customer service says look in safe spaces (have looked everywhere, nothing) and chap on all my neighbors doors and ask if they have it. I live in a block of flats with 20+ neighbors… Clearly through looking at the reviews, there needs to be a complete overall of the system at Yodel. Drivers are held to an unrealistic amount of deliveries in too short a period of time, therefore leading them to either leaving parcels in unsafe places or not delivering them at all and marking them as delivered. So annoying as now have to go through the waiting period with the company the product was originally ordered from and deal with their customer service too.
2 years ago
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Yodel has a 1.1 average rating from 5,793 reviews

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Alice, Customer Support

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