I supposed to receive a parcel from Samsung promotion claims/Ingram Micro based on my September super deal on Galaxy S21. The original parcel tracking system shown it's been delivered. I received nothing when I arrived home from work. After all complains to Yodel, driver said I left it in porch, I'm living in a flat at 15th floor of a court. There is no porch!!!! Parcel needed a signature or taking photo on door to be handed to me, none of them has proof. Parcel was enough small to be dropped to post box on my flat door, wasn't needed to be left anywhere else. Literally the original parcel has been stolen and driver recorded on tracking system as been delivered. After 2 months chasing my case with Samsung promotion department. They accepted to send me a replacement. The last THU 16th DEC. I received email from YODEL parcel in on the way, I was at work, I wanted to change delivery option to collection points and after work go to collect it. YODEL just left neighbour option available. I didn't want it. I Called driver, driver said will be redlivered tomorrow. FRI 17th Dec. I left wirh no other choice to stay at home and don't go to work. I stayed at home all day and awaken 5 am. All day at home, nobody buzzed intercom, nobody knocked my dlat door and front of my eyes staying at home , YODEL TRACKING SYSTEM SHOWN "SORRY WE MISSED YOU" and also shown " NO AVAILABLE NEXT ESTIMATED DELIVERY AT THIS TIME" In my opinion YODEL assign the 1st clas, wel paid and direct employed drivers to the nice and push arears, easy deliveries, houses in good areas. So those drivers are happy and carry on the job responsible so receivers in those areas are happy. And YODEL assign most of low class, selfemployed, low paid drivers to the poor areas like area I'm living in. Those drivers do whatever to release thier angers against YODEL and make job easier for themselves and record whatever they want about parcel delivery operations at no egfective supervisory either those records are true or false. DRIVERS ARE THE 1ST TIER OF DELIVERY RECORDS. So parcel receivers like me must pay for those kind of conflictions at YODEL. The driver assigned to my parcel delivery is a lier and absolutely recorded false and wrong information about " been delivered" for original parcel, he stole my parcel. Driver whose been assigned for my replacement parcel. He is a lier as FRI 17th DEC, I was at hpme, in my flat whole day at no contact. These sort of drivers who has problem with YODEL and are dissatisfied about thier jobs and contracts, do whatever make the delivery operations easier at no responsibility. They do whatever to release thier angers against employer YODEL, to bring them to talk for better contract conditions. AND PARCEL RECEIVERS LIKE ME WHO LIVS IN 15TH FLOOR OF A COURT AT POOR AREAS MUST PAY FOR THAT. YODEL is The worst UK delivery company and thier drivers terror satisfication of parcel receivers and also terror thd big brand small parcels so male people hate of Those brands like Samsung.