If I could give zero stars, I would. I never have a good experience with Yodel. Today’s effort is they have marked my parcel as delivered and then claimed it was handed to the customer. No one was in at the alleged delivery time, so the item was most certainly not handed to the customer. None of my neighbours have taken it for me either. So their driver is lying, there was no delivery attempt made, or if there was, it certainly wasn’t to me. Now I have to go through the hassle of chasing it up. It’s an absolute nightmare trying to get hold of anyone in customer service to get further information. Their call centres aren’t open on Sundays, yet deliveries are made on Sundays, so if, like me, your parcel vanishes on a Sunday, there’s nothing you can do about it at the time. My previous interactions with them, the item was delayed by around 10 days, by which time I had had to find an alternative solution as I needed the item before a certain date. Tried to make a complaint about it as I had been messed around for days trying to sort it out, but no one ever came back to me or followed up. Terrible courier company, don’t give a toss about customer service and completely unreliable. Good luck receiving your parcel if Yodel get their hands on it!