Yet again, another terrible service from Yodel. It actually grieves me that I have to give them at least 1 star review, as IMO they don't deserve even 1 star. Received tracking Weds am saying my delivery was due before 9pm & I was delivery #121 of 140. at around 7.45pm tracking was saying it was 15 drops away, however, it never turned up. At 9.30pm I tried to contact Yodel via their online chat, which kept saying, “All of our operators are currently busy, please try again in a few minutes”. So I tried a number of times, but kept getting the same message. Having later checked on Google, their online chat ends at 8pm, yet the message you get doesn’t say this, it tells you to try again. So I contacted Yodel first thing Thurs morning, but they could not tell me why my delivery didn’t turn up on Weds, but assured me it would definitely be with me sometime on Thurs. There was no tracking info. on my phone, but when I later checked on my lap top, Thurs evening, it said, 'Original Delivery date: Thurs 3rd' (but the original date was actually Weds 2nd), 'Estimated Delivery Date: Fri 4th'. So having spent a very long time chatting to Yodel on their online chat, Thurs evening, again they couldn’t tell me why my parcel didn’t turn up yet again, even though I was assured that morning it would be. They did say that it was removed from the van at 7.30pm Weds, even though tracking was saying it was 15 drops away at 7.45pm, Weds, but couldn’t say why it wasn’t even loaded on the van Thurs morning, despite me being told it wouldn’t definitely be with me on Thurs. They have now assured me I will definitely receive it on Fri, but I’m not confident it will turn up. I receive a lot of deliveries to my home & most delivery companies are pretty good. Thankfully I don’t receive many via Yodel, but whenever I do there’s nearly always an issue. Judging by the massive amount of extremely poor reviews they have, across a number of review platforms, it makes me wonder how they are still in business.