I sent a parcel using this service on the 5th March and now, on the 16th March, after more than 4 help calls and chats, the parcel is still awaiting dispatch from the depot and no staff member offers any help at all. This company is so disorganised, their staff assume no responsibility, even though it's clear they've lost the parcel, and then they tell you wait another 48hrs while they investigate. Even though it was 72hrs previous they started investigating! I would never use this service again, their staff are useless, their delivery is clearly useless and nobody helps. If you want your item lost and no compensation offered to you, i'd choose Yodel. If you actually want the service you pay for and your item actually delivered and on time, then choose anyone else apart from these.