I have been using yodel to send items which I have sold on ebay and spent about £300 a month - enough to get the silver reward discount. Not too bad up until recently when an item posted on the 24th of Feb stopped tracking so a claim was opened on the 7th march and a request to the courier is started. After 14 working days still heard nothing so contacted Web chat who had the audacity to say it had still not been long enough and that I should give them another week by which point the ebay buyer had lost faith in it coming and had got their money back through eBay. Finally on April 2nd they declare the parcel lost and open my claim which I filled in and submitted to be told it had been rejected as the parcel was being returned to sender. You can imagine my fury when after a month of waiting instead of attempting delivery of the item they simply start returning it to me with no return of any money to compensate for an item that they didn't even bother to try and delivering. I tried the webchat but got nowhere with pre written sentences so I messaged yodel on twitter who managed to get my case review opened and agreed to pay out compensation for the item and cost of carriage. I felt justice was finally done to then be emailed 2 days later to say we are rejecting your claim as the item has been delivered to sender without any offer of carriage cost refund etc - the item had not been returned to me left anywhere etc so now I am currently out of pocket both sidesand am now trying their complaints department to see if they can see how bad this situation is - advice is do not use its just it worth the shocking service