Absolute disgrace of a service. 1 star is way too many for this company. I ordered next day delivery 6 days ago. The driver brought my delivery during the day when we all work. However, instead of making the slight effort to walk into the building and leave the parcel in front of my flat door (like any other normal courier), the driver left. I then put instructions saying that if I'm not home, then to leave with a neighbour (whom I know is always home because I know my neighbours). The driver called me to say the neighbour wasn't home. I then said, ok, well can you just go into the building and drop off the package in front of my door, I really need this delivery (it was a present for Eid). He said the door was locked (the door is never locked, Hermes had actually posted my delivery in my doorstep that day as well). I asked him if he can just ring anyone in the building and leave with any neighbour. He said NO ONE was home. Then he proceeded to ask me in a rude way 'so what do you want me to do now?'An entire block of flats, nobody was home. I know my neighbours, we know how we work etc. someone was home. I then contacted the company over the course of the week because my parcel had not been attempted to be delivered since that 2nd time (although their policy is that they will attempt 3 times). Every time I spoke with someone, they said "we've contacted depot and they should send you the parcel tomorrow". The parcel never arrived. And the cherry on top was when on Saturday I once again contacted the company to find out when my parcel will arrive. The woman said they logged it with depot and it should be processed within 24 working hours. So that would be Tuesday, after bank holiday and after Eid. When I made the representative aware of their misshapes thus far, she ended the chat. Absolutely no acknowledgement, just ended the chat. Stay away. Nothing is worth dealing with such a disingenuine company. Absolutely horrific.