My parcel showed delivered on the 9th May 22 @ 17:59pm and when I went to collect it , NO PARCEL!! spoke to Rehana at 5:24pm who cut me off , then I spoke to Vuyo straight after who said that th derived delivered it and then took it back to the depot accidentally. You can’t make this up , the item should have been delivered on Saturday the 7th May 2022. Yodel CS rep has said you cannot speak to a manager , you cannot claim compensation and you have to wait for your parcel , it’s all part of the service. I will continue to write negative reviews on Al social media platforms s I have made 3 calls , sent an email and the driver has taken the parcel, or the shop is lying or Yodel CS is lying , it’s possibly one of the 3 as my parcel is not in my hands.