Zero stars
Yodel were supposed to deliver a parcel on Fri 13th. Home all day, received a notification that they had attempted delivery and left a card. Nobody has been (camera doorbell would have seen them) and no card.
No updates until tues 17th when it is out for delivery again. Exactly the same thing happened.
Cannot speak to a human on the phone - automated service just cuts you off. And two tries and discussing with foreign webchat agent were useless as they couldn’t understand that the driver had not been to my property.
Now at the point where I will do a charge back for the goods and cancel all future orders with the seller if they are going to continue using Yodel.
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Alice, Customer Support
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