Would have given zero if I could. Would have given zero if I could. I have now been waiting for a parcel that Yodel have had for 6 days. 6 times it has been out for delivery and 6 times has not shown up. The best one was at the weekend, when I was tracking my delivery and could see that he had 12 more stops before mine. Then all of a sudden it came up with “Tried to deliver but was refused at the door ???? I was stood at the door and nobody even came within a mile of the door. Lazy lying cheating driver, who could not be bothered delivering my parcel. I have spent hours and hours trying to get through to speak to someone. IMPOSSIBLE !! The only phone number is automated and pointless, the only other way to talk to someone is a ridiculous web chat where they only seem to have 4 or 5 answers to what ever question you have, so you might as well be talking to a wall. I even tried to arrange to collect the parcel from my local depot TWICE now, and was told that would not be possible. I have written over a dozen emails to The complaints department and just get fobbed off with the usual “we are very sorry and will look into it for you” rubbish. I was promised that I would definitely receive my parcel today 100% and yes you’ve guessed it….. of course it did not arrive. But hey never mind they are looking into it for me and promised me again (for the 6th time now) That it will be out for delivery again in 24 hours. I somehow do not have much faith in ever getting this parcel. Do yourselves a favour and never deal with these parasites. They will lie to you lose your packages (or steal them) and cause you unwanted stress. At least with Amazon you get your parcel within 24 hours or your money back. Yodel drivers can’t even get their lazy asses out of bed before midday, that’s why they run out of time on their delivery round and then have to take the parcels back to the depot, which then take 24 hours to sort out. STAY AWAY, save your money !!!!!!