I purchased an item online from Ignex on 17th. July, it was dispatched on the 18th. and I received confirmation from Yodel that it was scheduled for delivery on 19th. July . At the approx delivery time, I was informed by Yodel that the delivery van had broken down, I was then informed that delivery would be on 20th July. This did not happen, On Thurs. 21st. I made a live chat with some person in Mumbai who spun a load of excuses, nothing near the truth, as it turned out !! I contacted the seller of my item who made an investigation with Yodel, and I was informed that the delivery van, driver , and all the delivery items had disappeared !! Why can not Yodel be honest and truthful with their customers, and not spin a load of lies. I will never buy from a retailer who use this 3rd. Rate Company