Seller dropped item off at a local store (several stores that were tried first reported no collection from Yodel for some days). Item was then picked up and passed through their system. A couple of days later the tracking info said that at 16.07 ‘delivery attempted and they would reschedule’ followed by at 16.11 ‘unable to deliver - returning to sender’. It was being delivered to a collection point shop - the shop is open from 9-11 7 days a week. The shop also reported that they hadn’t seen a yodel courier for several days and had a pile of stuff waiting for them. Tracking info then changed to say it had been left at the shop - checked again and the shop still hadn’t received it. Queried it with Yodel live chat who then said again that it was being returned to sender as delivery couldn’t be made and their tracking had had a ‘glitch’. They clearly didn’t try to deliver to the collection point. Spoke to the colldction shop it should have been delivered too again snd they told me Yodel had told them they needed to travel to another collection to pick drop off/pick up their Yodel parcels instead of the Yodel courier visiting them. Total shambles. At the moment we have no idea where the item is and neither do they.