I have used Yodel Direct/Collect+ for a while, and they were quite reliable. However last week I put in 3 x parcels on Monday/Wednesday and Friday, 2 x via Parcel2Go. All the parcel are still in store. All Yodel systems have you chasing around even though I am pess on their action plan. They cannot understand, wrong email, any ridiculous answer and you cannot get an agent or operator either. I have tried the agent P2G again the run around, no answers, unhelpful. I have tried items lost: just want a refund: cancel order, but not allowed. The items are still on the shop floor. It is unjustified. If the customer cancels the order, I can nothing accept return to sender. I lose out on any refund. Yet, I can walk to the store and collect them. Has anybody got any answers? As it stands EVRI are little better, looks like god ole Royal Mail is the only answer! Dearer, but it gives you a service.