I have an important event tomorrow and was expecting my delivery yesterday. I received an email saying it was delivered, I went to the local pick-up store to collect it, and was told it hasn't arrived yet. The next day I received a text saying it arrived, I went over it again, but nothing. I called up customer service who informed me it had arrived but the delivery 'mistakenly' taken the parcel back with him, but assured me it will be redelivered within a couple of hours. I made a third journey to the store, guess what? It hasn't arrived. I called up customer service, and the same story again. Not only am I being made to go back and forth to pick up an item that hasn't really arrived but now really stressed as I really needed this package today. BEYOND ANNOYED.