I was promised my parcel on Saturday the 3rd of September. It’s my broadband which I desperately need bc I have no wifi. The website updated and said “we could not deliver because we failed to gain access to your property”. What access? I live on the main road and there is no gate, only a doorbell to ring! I’ve also been sat by the door the whole day patiently waiting. All the workers on the webchats told me I had missed the parcel and it was my fault. They are liars! I was told that once the driver leaves the depot I get a message with a 2 hour time slot. Never got it. I was told if I wasn’t in, they’d leave a card explaining how to reschedule. Never got it. But they keep trying to say it was my fault. Now it’s Monday noon and I doubt I’ll get my parcel, the webchat workers can’t even tell me where it is. Absolutely useless. Cant believe I’m begging a courier company to deliver me my parcel!!!! Would rate 0 stars if I could, if you have the choice AVOID YODEL.