would give no stars if possible. this company is a joke. do not use and avoid dealing with sellers who send goods with them . 8 days after dropping parcel off customer still hasnt had it , I've been lied to, refused request to speak to a manager twice, told a manager would ring me back they didn't . i now have to refund the customer so that looses me money and have had to apologize repeatedly to them, something yodel dont know how to do. I've also lost a customer, like they have. avoid yodel and collectplus use a reputable company no wonder they changed names pity they didn't change their reputation