Purchased an item from ebay, Yodel tracking showed delivery on 25 Sept at 2pm and was placed in 'Shed' safe place. I checked my shed, as well as my neighbours at both sides, another neighbour on a nearby street that has the same house number - no package. We are all home that day (it's a Sunday) and I was washing my car close to 2pm so there's no way we can miss anyone knocking, also my video door bell which has human activity alert didn't capture any sign of delivery at that time window. I've spoken to their CS team multiple times to investigate, no at all helpful, at one time they told me there's no picture evidence of the package, and at a later time they told me the picture was send to me by email, which of course they didn't. All I had is a templated reply of "to check with the family members and the surroundings of the property" and "contact the sender". but the "sender" and since it is marked "delivered" neither the sender nor ebay accept my dispute. Luckily it is not an expensive item so I think it is not going to worth more of my time chasing Yodel, instead I will just make sure people are ware of their level of service.