My parcel was delivered to the wrong address. This was verified by Yodels tracking app clearly showing the address it was delivered to (not my address). I went to the house to pick up my parcel it was empty. Neighbours said the family had moved out a few weeks ago. Discussions on web chat after spending 25 mins trying to get through on the phone Yodel confirmed the parcel had been delivered to this address. Following my complaint I was shown a photo of the parcel sat on a window sill of the house it was delivered to as proof of delivery (again not my house). They now claim after 'interviewing' the driver a week after the delivery the parcel was in fact delivered to my address. Fuming no accountability and zero responsibility once the parcel is delivered to any random address.