Last Saturday 12 November, I dropped a Yodel parcel off at Anthony store 2-4 Clifford Road, South Norwood, SE25 5JJ, London. The following Monday, the tracking showed that yodel tried to collect the parcel from the store but it wasn't available to collect. I went to the store and the parcel was there together with dozen of other parcels waiting for collection by Yodel. I called yodel and spoke to a lovely lady called Raissa who apologised and she said that she would send a request to the depot for the parcels to be collected ASAP. The parcels were not collected. I sent an email to yodel CEOComplaints advising them that my eBay buyer had asked for a refund as they didn't collect the parcel. I received a response from Abhishek who obviously didn't read my email and asked me to get the eBay seller (me!!!!) To request from them to arrange another collection. This company is really out of order and to this day 17th November, the parcels at Anthony store are still waiting to be collected!!!