If I could give half a star I would. I was sent an email this morning, giving me a two hour window in which my parcel would be delivered. That was between 1 and 3pm. It’s now 8:45pm and the app still tells me that my parcel will be delivered between 1 and 3pm. No phone call, no email update, no app notification zero - absolutely zero communication. I’ve tried repeatedly to contact customer service and the robotic update constantly repeats the same delivery window. Obviousl, I have accepted that I will not be receiving my parcel today, however it is extremely unacceptable that there is no human being to speak to, no email to complain via and the chat function conveniently has ‘technical issues’. The app is a complete and utter waste of time. I have waited in for this appointment for this delivery for absolutely no reason whatsoever. Do not use this courier service. It is a complete waste of time. There’s no one to complain to, no human voice - just robots confirming your delivery window, when in reality, they know full well that you definitely will not be receiving your parcel. Furious is an understatement.