I was expecting delivery of a car battery today from Tayna who's service was excellent. Sadly their choice of courier was unfortunate to say the least. The driver pushed a card through my letterbox indicating that he'd tried to deliver but I would have to collect the parcel from the depot. He was actually parked in another street which the company's G.P.S. confirmed. At no time did he present at my address with the package. I followed him back to his vehicle whereupon he took the item from his van - thrust it into my hands and took a photo on his phone. I had to carry an extremely heavy parcel back to my home which at 75 years of age I shouldn't have had to do. The vehicle bore no Yodel livery so it's clear that in the present manic pre-Christmas frenzy Yodel are recruiting complete cowboys. Their reputation is in freefall and trying to contact them is akin to plaiting snot. Toxic outfit to be avoided at all costs.