Awful. Lied to. Lost parcel. Lied to again. Lied to again. Told 27 times I would have my parcel delivered (just to shut me up) before being told it was lost. Next day I was told it would be delivered, again... it wasn't. Would maybe help if the chat agents spoke proper English or were UK based, which none of them appear to be (unless I was lucky enough to be greeted by a person whose name I couldn't even ready, let alone pronounce. Just awful, end of.
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