Consistently awful, even worse than Evri which is saying something. I have literally NEVER EVER had an order delivered without hassle by Yodel. The 'customer service' webchat is a joke, full of people who may as well be bots copypasting the same old script of 'kindly wait for tracking to update' or 'kindly check with a neighbour' (what's with the 'kindly's?), patronising you (they totally understand your frustration, guys) or just cutting you off. Absolute waste of time. Orders NEVER arrive when they say they will and either go 'missing' or sit at the depot until someone decides they can be bothered to deliver it. After a few days of claiming to have tried to deliver after never ringing the doorbell it will then be either delivered to an address 10 houses down from you (your address couldn't be found, they don't have google maps apparently) or lobbed over a random wall in a totally different road. Occasionally you'll get lucky and it will be left out in the rain on your doorstep for any unscrupulous passerby to steal. 1 out of 10 isn't low enough.