Absolutely shocking service. They claimed my parcel had been delivered and "handed to the customer" but, when I came home from work, there was no parcel, no note through the letterbox and none of my neighbours had been approached. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. An important, and lost, package of high value. The follow up service when I tried to rectify this problem was abyssmal. I only wish that customers could choose the couriers used when they are making purchases. I would never use Yodel again.