Having not received any form of email, notification or any form of contact to inform me my parcel was going to be or had been delivered. I checked the tracking number to discover is had been handed to the recipient (me) 2 days prior. I was not even in the county at this time. As I did not know when it was going to be delivered, I was also unable to make alternative arrangements such as having the parcel left at a neighbours. Having contacted yodel to ask where my package was I got very little response, simply stating that it was handed to me (not even in the county). When I arrived back home 4 days after the delivery date, I found the package abandoned at my front door, completely wet through and ruined from the rain. I asked my neighbours and none of them had received the parcel. The driver not only did not hand the parcel to me, they did not hand it to anyone but thought it was appropriate to throw a large mattress outside a door, with no form of notification that is had been left there. I understand mistakes happen so thought I would contact yodel to ask about getting compensation for the ruined and totally unusable mattress that cost me over £100, but the customer service has been outrageous and I have never experienced such a group of unhelpful people. I am only able to speak to people over live chat, all of whom keep telling me to contact the seller. I have done this and they have said that as they sent the parcel on time and in good condition that it is not their problem. Which I completely understandable. Like I said, I have never had such trouble speaking to an actual human being and dealt with such rude unhelpful people. I will now have to spend another £100 plus to replace the ruined mattress and dispose of the ruined one. I hope this message gets me somewhere, but at the very least warns people of this company. Do not recommend using them.