There aren't enough words to describe how awful this company is. Having not received a delivery on the expected day, I contacted Yodel to be told my parcel had been delivered to "my safe place". I explained I live on a main road with no front garden and there is no "safe place". After a very long wait they advised me that it had been left on my front step and furthermore as their driver's GPS showed that they had been at my address I had technically received it and there was nothing I could do. I asked to see photographic proof of my parcel on my step and they said their drivers are not required to take photographs because they use GPS. They refuse to help me and say I need to contact the retailer. Sadly the retailer says I need to take it up with Yodel because their GPS shows the driver was at my property and it is up to me to prove I haven't received it. See my review for "Latest in Beauty" who seem to have the same lack of customer service and loyalty as their couriers.