Worst customer service people ever. Talk over your all the way through the call even when you are trying to say the tracking number the keep interrupting with “I’m” “yeah” “yeah”. Yodel have sent my item to the wrong door and yodel website just said contact the driver the driver said he didn’t remember. So unfortunately I had to speak to customer services. Meanwhile the seller contacted me with a photo of the door the item was delivered to (not my door). Their message: Hi ,I can't recall this delivery ,there should be an image available on yodel app if it's not expired now. If in doubt it's best to call yodel customer services ,thanks. I explained this to customer services that it had been delivered to the wrong door. She said it doesn’t matter she needs to log an investigation to ask the driver (even though I had that information she said they had to get it themselves). The investigation shows that they “had no other information” and to take it up with the seller. So Yodel are quite happy with the service if they deliver it to the wrong person it’s okay if the driver can’t remember. I spoke to customer services again and she again interrupted so much (may have been the same person, unless they all interrupt). She said the seller can claim from them. I asked how would the seller do that so I can pass on the info. She said she can’t tell me because I’m not their client and the seller definitely knows what to do. Yodel as a company seem perfectly happy that their drivers can push an item through the wrong door and not have any information of which door they delivered it to and that’s case closed. Awful company.