Parcel due to be delivered Friday. Checked tracking gif e mail with time slot. No show. Later that night got e mail saying delayed because driver could not find address. Live in semi on main road in major city. Didn’t turn up Saturday either. Coronation weekend. No show o Tuesday morning. On to live chat. Four different advisors disconnected me. Fifth said I had changed delivery address so would be a further three days before delivery. No I bloddy well did not. Same address as your inept driver could not find in the Friday. No update on tracking since Saturday which said our for delivery. One chat agent even tried to tell me I had arranged to collect from depot. 40 mile round trip. I don’t think so. Appalling service. Automated phone line or chat only. Can’t speak to a human. Never ever use them if you can. Avoid st all costs. Virgin media take note