If zero stars was an option I would. Should have delivered my parcel Wednesday, driver ran into a delay no further update on tracking. Spoke to them via Web chat Thursday and told they would deliver my parcel that day, it didn't arrive. Spoke to them Friday assured my parcel was at the local depot and would be delivered that day, parcel never arrived. Spoke to them Saturday, they have lost my parcel and to contact the sender. Asked to make a complaint and a manager to call. Told the call would be within the hour, I'm still waiting. Absolutely disgusting service that fobs you off and lies to you. Why any company still uses them to send parcels is beyond me. Avoid at all costs!!!!