I ordered a parcel which said it had been delivered and handed to customer. I was in all day and no parcel arrived. I spoke to yodel on webcam and they said they would investigate. Next day I received a text saying that the driver confirmed delivery to proper address and handed to customer. ALL LIES. Luckily for me a young girl came round the same day with my parcel and said it had been delivered to no 58, I am no 46 and it had been left round the back of the house. An old man lives at no 58 and the young lady pops round every so often to check on him and that is when she saw my parcel. It could have been there for days had the young lady not popped over. I hate it when people lie and these drivers are supposed to be offering a service. I rarely complain about things but it enraged me to feel that I was being accused of not telling the truth. Yodel, I suggest you take a closer look at the people you employ and one of the reasons I have written this complaint is that it is impossible to talk to anyone at yodel directly.