I would give 0 out of any number if I could. I have told that my parcel was due today. I check on the Web site and it said it has been at the depot for 3 days. I used the automated phone line that sent me a message to say that it was indeed at the depot. The seller says it has been sent 3 days ago to the depot. I email them after seeing other people's concerns. I have just had a hideous phone call. Apparently it was coming from America. Then it wasn't actually coming from Amaerica but if it had been then there would be a delay like this. But even with the Web site and the auto phone sending me information to say it was at the depot. The person said that it wasn't and tried to blame everyone else. I was just going round in circles for ages on the phone. I guess it is stuck in the Midlands and has either disappeared there or forgotten about. They say it has to get to Leeds. I even with my disabilities could have got it up here in that time. I was made to feel that Leicester was the back of the moon and they only have one old horse and cart to get it moving. Frustration is not the word. They have achieved one thing. That is complete utter failure at delivery and then customer service. Worse than pathetic is best I can say for them.